Question 1

What's your cancellation policy?

Accepted Answer

Any rescheduling or cancelling from 48 hours before your appointment will incur a 50% of your appointment fee.
Failure to show up for your appointment on the day will result in 100% payment of the treatment booked or an inability to book future services with me.
If more than 10 minutes late, your appointment will be considered a no show.
No exceptions.

Question 2

Do you charge a no show fee?

Accepted Answer

Yes, no shows mean lost time I can't get back. if you ghost your appointment, the full services fee will be charged. If payment isn't received, we won't be booking you again in the future. Respecting each-others time is the vibe around here.
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Question 3

What if I'm sick?

Accepted Answer

If you're sick, please stay home and take care of yourself. It’s much easier to reschedule one appointment rather than moving entire days if i fall ill also.
 
Cancelling last minute is still considered under my cancellation policy. Gotta keep things fair for everyone, even if you're under the weather.

Question 4

What happens if I'm running late?

Accepted Answer

Life happens, I get it. If you're running behind please let me know as soon as you can. That said, if you're more than 10 minutes late, your appointment will be considered a no-show and the full fee still applies. I run on a schedule to give everyone the love they deserve, so punctuality is major!​

Question 5

Can I bring kids/partner/friends to my appointment?

Accepted Answer

For everyone's comfort I ask you leave the little ones at home. There are chemicals and breakable items in the salon so it's best to keep things safe and calm. It can also be hard navigating precision with bumps and knocks on the brow bed, or you. I want to give you my full attention.

Question 6

Do you offer refunds?

Accepted Answer

I don't offer refunds, but your happiness matters. If something isn't quite right, let me know within 5 days of your appointment and I'll do my best to correct any mistakes.

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